Pixels AI "Technical support"

Q&A

If you have additional questions or need further assistance, please contact our technical team:

Here are some solutions to common problems:

Contact the Technical Team: You can contact our technical team by email.
Update the APP: When you receive an app update prompt, you can update the app in the App Store.
app flash back: Don't worry if you encounter a flash back, your media files are safe. At the same time, please provide valuable flash back, we continue to improve.
Too large resolution: If the app prompts that the resolution is too large, it means that the use function does not support the resolution size processing of the current media. Reduce the media resolution according to the situation before using the function.
Video not loading correctly: When some functions are being processed, an unknown situation may occur, causing the cached edited video file to be lost or unavailable. Please reload the video to try processing. If the same problem continues to occur, please provide your valuable feedback.
Server connection failure: If opening the app prompts server connection failure, please check your network. If the network is normal, contact the technical team by email.
The use of AI function equipment heating: when the use of AI function will carry out AI large model operation, AI operation requires a lot of calculation, which will lead to high CPU usage frequency and lead to equipment heating, especially in the processing of video will appear continuous heating phenomenon. This is normal and the cpu frequency is within the normal range.